Overview of Security

The Internet Banking login process includes several layers of security. This security is intended to prevent unauthorized access to your account, validate your identity, protect your account information from fraudulent use, and prevent the theft of your identity. 

Security Data

The following security information, which you set up during an initial login session, is used to protect your Online Internet Banking sessions:


  • Initial login asks for
    • Account #
    • SSN# - You will not use this after enrolling
    • Pin#
    • DOB
    • Email
    • Question from your credit report
  • If all the info is correct according to your account, you will automatically have online banking access.
  • To log in, you will then use
    • Username, password, or fingerprint on your mobile phone
  • On new devices or if you do not select remember my device you will have further authentication to perform
    • Three security questions with answers you chose
    • no codes, no photos


Security Question/Challenge


A security challenge occurs when your financial institution's online banking software does not recognize the computer from which you are attempting to log in. The purpose of the security challenge is to prevent unauthorized people from accessing your account information. 


The challenge requires you to prove your identity by correctly answering one or more of the challenge questions you selected when you set up the authentication security data.


Online Banking Screenshot


Customers can request samples of online banking screens from the bank. Contact us for Online Banking and Bill Pay Samples.


Bill Pay in Online Banking


  • Online banking requires you to use an email account.
    • Protect access to this account at all times because it is used for communication from online banking.
  • If you elect to use online banking, you can then register for bill pay.
  • Once you register for bill pay, payees can be established.
    • Recipients receive the money in one of two ways depending on the recipient's capability:
      • Paper check
        • These are cut and sent in advance of the scheduled day.
      • Electronic ACH
        • These funds are immediately transferred on the scheduled day.
  • For Support call the bank.


What are the risks of using bill pay?

  • If you do not protect your computer or device in the manner described above, a hacker could take over your machine.
  • After taking over your machine, they could watch you login into online banking.
  • After learning your online banking credentials, they could add themselves as a payee in online banking and pay money out of your account into theirs.


Ways to protect yourself

  • Log into your account regularly and check your balances, activities, and payees.
  • Secure your device as described previously.
  • Monitor your emails diligently for notifications of changes to your online account and payees.


Bill Pay Screen Samples


Customer can request samples of bill pay screens from the bank. Contact us for Bill Pay Samples.



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