Approved FFBO Methods of Contact

Website: http://www.firstfederalbankofohio.bank

Support: 419.468.1518

 

Text

 

• FFBO will never text you directly.

Debit Card Texts

• You may receive texts from Fiserv regarding debit card charge verification.
  • See SMiShing info.
  • You have to opt-in for the texts.
  • For support call 419.468.1518
  • Customers may request alert samples from the bank. Contact us for Text Alert Samples.

Online Banking Alert Texts

• You may receive texts from online banking (Fiserv) regarding alerts you set up.
  • The alerts are similar to the email alerts and are configured in the same area.
  • The text will come from alerts@firstfederalbankofohio.bank in the form of text message. See SMiShing info.
  • The texts will never compel you to call a number or to supply additional personal information.
  • Customers may request email alert samples from the bank. Contact us for Text Alert Samples.

 
Credit Card Text from FIS

• If you have a credit card from FFBO, you may receive text alerts from FIS in the case of suspicious transactions.
  • The texts may come from 800.369.4887.
  • The texts will ask you if you intended a specific transaction.
  • First asks about transaction and amount, merchant reply yes or no.
  • Customers may request email alert samples from the bank. Contact us for Text Alert Samples.

 

Automated Calls

 

• FFBO will never ask you to enter or give account information to an automated phone system outside of telephone banking mentioned previously.
  • You should always be suspicious of requests for personal banking information.

 

Debit Card Calls

• You should always be suspicious of requests for personal banking information.
• FFBO does not have any robo/automated calling or texting other than debit card charge approval from Fiserv.
  • That number is 877.253.8964

 

Direct Human Call

 

• FFBO may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.
  • List of Approved Phone Numbers - calls from FFBO will originate from these numbers, and you should call these numbers to verify identity.
    • Main Office and Galion Branch: 419.468.1518
    • Mt. Gilead: 419.946.8010
    • Cardington: 419.864.5255
    • W. Fourth St. Mansfield: 419.529.4687
    • Lexington Ave. Mansfield: 419.756.5494
    • Shelby: 419.347.8066
    • Sandusky: 419.626.8900
    • Tiffin Loan Office: 419.443.8300
  • If you filled out a mortgage application, you may receive a call from a loan officer from a number listed above.
  • You may receive calls from Fiserv about debit card fraud.
    • That number is 877.253.8964

 

Credit Card Calls - FIS

• FFBO has automated calling related to credit card transactions which originate from FIS.
• The calls originate from 800.369.4887 and are from live operators.
• The operator will identify as calling on behalf of First Federal bank of Ohio.

 

Email

 

• FFBO generally will not email you directly except in the following circumstances. Email will usually not include links to websites.
  • They may include phone numbers to call, which will be 419.468.1518.

Online Banking Email Alerts

• Email alerts about your accounts will usually come from alerts@firstfederalbankofohio.bank
  
  • The email will never ask you to reply.
  • The email will never have an attachment.
  • Some alerts are configurable - Online Banking Email Alert Configuration in figures below
  • For support call 419.468.1518
  • Customers may request email alert samples from the bank. Contact us for Email Alert Samples.

 
eStatement Email

• You must opt-in to receive eStatement notices. Once enrolled you will receive eStatement availability notices by email.
  • The email will come from nondeliverable@firstfederalbankofohio.bank
  • For support call 419.468.1518
  • Does not contain attachments or links except for link to adobe.
  • Customers may request email alert samples from the bank. Contact us for Email Alert Samples.

 
Credit Card Email - FIS

• If you have a credit card from FFBO, you may receive email alerts from FIS in the case of suspicious transactions.
• Contact us if you are unsure if an email alert is from a valid email.
• The emails will ask you if your transactions are authorized and ask you to click one of two links.
  
• Customers may request email alert samples from the bank. Contact us for Email Alert Samples.

Mortgage Application Email

• If you filled out a mortgage application, you will possibly receive an email from one of our loan officers.
  • The email from address will look like this jsdaoe@firstfederalbankofohio.bank and be sent to the email you provided in your application.
  • When in doubt call the bank office you use. See numbers above
  • Customers may request email alert samples from the bank. Contact us for Email Alert Samples.